1. GENERAL The following General Terms and Conditions in their relevant version at the date of order, Internet purchase by end customer, shall be applicable for contracts between Oliveda Network S.L. (hereinafter called Oliveda), C./Pere Estruch 9, E-07350 Binissalem, and the client (hereinafter called the purchaser). They shall also be applicable for purchases by independent product consultants by way of electronic business transactions with Oliveda. Oliveda does not recognise deviant Terms and Conditions of the purchaser unless Oliveda has explicitly agreed to them in writing.

2. CONCLUSION OF CONTRACT Your order constitutes an offer to conclude a purchase contract. When ordering from Oliveda, we will confirm your order by e-mail listing all the details (confirmation of order). This confirmation of order does not constitute an acceptance of your order, but only informs you that we are in receipt of your order. A purchase contract shall only be accomplished when we dispatch the ordered product to you. The same shall apply for orders received by mail, facsimile or e-mail. Prices mentioned on the home page are binding and include the legal value added tax. The prices mentioned at the date of order shall be applicable. Oliveda does not offer any products that can be purchased by minors.

3. RIGHT OF WITHDRAWAL The purchaser shall have the right to revoke the agreement within 14 days in writing without reason (also by e-mail) or by returning the goods. This period shall commence at the earliest on receipt of the goods and of this instruction. In order to maintain the time limit it shall suffice to dispatch the revocation or the goods in time. The revocation shall be sent to Oliveda’s address. The returned products have to be received undamaged by Oliveda.

4. DELIVERY Unless otherwise agreed, the goods shall be delivered from stock to the address provided by the purchaser. Information on the time of delivery is non-binding, unless the time of delivery has been approved bindingly as an exception. If the supplier to Oliveda fails to supply Oliveda with the ordered goods despite contractual obligation, Oliveda shall have the right to rescind. In this case the purchaser shall be informed immediately that the ordered product is not available. The purchase price paid shall be refunded immediately.

5. MATURITY, PAYMENT, DEFAULT The purchaser shall be able to pay the purchase price either by credit card or by direct debiting (only from German bank accounts), in exceptional cases by invoice. In case the purchaser defaults, Oliveda shall have the right to claim default interest at a rate of 5 % p.a. above the base rate published by the European Central Bank. In case Oliveda can prove that a higher damage has been caused by delay, Oliveda shall have the right to assert the claim.

6. SET-OFF, RETENTION The purchaser shall only have the right to set off when the claims have been legally determined or have been recognised by Oliveda. Furthermore the purchaser shall only be entitled to exercise the right of retention insofar as the counterclaim is based on the same contractual relationship.